Returns and exchanges
All products purchased from our online store will gladly be exchanged or accepted for return. Unless found to contain a manufacturing defect, we must receive the products in their unopened and resellable state. The customer is responsible for the return shipping payment and assumes responsibility for the return package insurance for the full purchase amount. Refund amount is limited to the full cost of the products purchased less a restocking fee, and does not include shipping or administrative fees incurred by the customer.
Return and exchange authorization
Before returning your products, please contact our store within two week of the delivery date to start the return process and get a return authorization. We will need your ordernumber, the product you wish to return or exchange and an explanation of why.
Once authorized, please enclose the following with your shipment:
- the original invoice
- in case of a manufacturers defect, the details outlining the type of defect
- your contact details including phone number and your e-mail address
NOTE: Customers from outside of the Netherlands must clearly indicate on the outside of the package, that it contains return goods. We will not accept return packages that have import duty or tax charges applied. Once the returned items are received in good order new ones will be sent out or a refund will be issued.
If you have any questions, please feel free to contact us via email@example.com